FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page, where we aim to address common questions that our valued customers may have before making a purchase. We trust these FAQs have already provided insights into your questions. However, if you require further clarification or personalized assistance, please feel free to reach out to us.

ABOUT GLEAUX AESTHETICS

Who owns Gleaux Aesthetics?

Gleaux Aesthetics is owned and operated by a registered nurse with years of experience in the medical field, bringing a deep understanding of the body and skin health.

What makes Gleaux Aesthetics different?

Our skincare line is formulated with clinical-grade, high-performance ingredients backed by science, not trends. Unlike over-the-counter brands, our products are designed to penetrate deeper, deliver real corrective results, and are formulated to meet the standards of estheticians, dermatologists, and skincare professionals.

ABOUT PRODUCTS & SERVICES

How can I get assistance if I need it?

We're here to help! If you need assistance, you can:

  • 📞 Contact Us through our online form for general inquiries.
  • 📧 Email us directly at info@gleauxaesthetics.com — we aim to respond within 24 hours.
  • 💻 Book a Virtual Consultation to speak with a licensed professional for personalized support and recommendations.

We’re committed to making your experience seamless and supportive every step of the way.

SHIPPING, RETURN & EXCHANGES

How long does it take for orders to reach their destinations?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 7-10 business days of your order date. This may be a little longer for international delivery.

* DELIVERY TIME= Processing Time + Shipping Time

* These shipping times are estimates, not guarantees but we always strive to get your order to you as soon as possible.

Will I receive the order on time?

If you want the order to arrive on time, please place it at least 1-2 weeks before the desired delivery date.

Are the items shipped together?

For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.

Do you offer free shipping?

At the moment, we do not offer free shipping. Shipping rates are calculated at checkout based on your location and order size. We’re always working to provide the best value and may offer free shipping promotions in the future—stay tuned!

Can I change my shipping address?

Please ensure that you double-check your order before submitting. Once submitted, we can't change the delivery address. 

Can I return, exchange, or get a refund for my order?

We kindly ask that you choose your products carefully, as all sales are final. Unfortunately, we are unable to offer refunds, returns, or exchanges at this time.

Please don’t hesitate to reach out before placing your order if you have any questions about a product—we’re happy to help you make the right choice!

Thank you for understanding and for supporting our store.

ORDER & PAYMENT

Can I track my order?

Once your order ships, you will receive an email with tracking information and update tracking emails until your order has been delivered.

How do I place an order?

To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the correct size, and quantity, and fitment. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.

What payment methods do you accept?

We accept all major credit & debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal. You can choose the option that's most convenient for you during the checkout process.

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Get in touch and let us know how we can help. Use the form below to send us a message, we will get back to you within 24 hours!

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